Terms of Service

Last updated: January 2026

Thank you for choosing Kuhnic. Our terms of service are designed to ensure that you receive the best possible service while using our solutions. Please read these terms carefully before using our service.

1. Service Description

Kuhnic provides AI-powered automation solutions including Voice AI agents, workflow automations, and custom AI systems. Our services are designed to integrate with your existing back-end systems to provide exceptional customer experiences and operational efficiency, available 24/7.

2. Service Availability

Kuhnic strives to provide 24/7 availability for our services. However, there may be times when the service is unavailable due to:

  • Scheduled maintenance or upgrades
  • Emergency maintenance
  • Unforeseen technical circumstances
  • Third-party service provider outages

We will make every effort to minimize downtime and provide advance notice of scheduled maintenance or upgrades whenever possible.

3. Data Privacy

Kuhnic is committed to protecting your data privacy. Our data handling practices include:

  • We will not share your data with third parties unless required by law or authorized by you
  • We implement appropriate technical and organizational measures to ensure data security
  • We process data in accordance with applicable data protection laws, including GDPR
  • We maintain transparency about how your data is used

For more details, please review our Privacy Policy and Cookie Policy.

4. User Responsibilities

By using Kuhnic services, you agree to:

  • Provide accurate and complete information when requested
  • Maintain the confidentiality of your account credentials
  • Use the services only for lawful purposes
  • Not attempt to interfere with or disrupt our services
  • Comply with all applicable laws and regulations

5. Limitation of Liability

Kuhnic will not be held liable for any damages arising from the use of our service. We will make every effort to provide accurate and timely support; however, we cannot guarantee that our service will be error-free or uninterrupted.

In no event shall Kuhnic be liable for any:

  • Direct damages
  • Indirect damages
  • Incidental damages
  • Special damages
  • Consequential damages

arising out of or in any way connected with the use of our service.

6. Intellectual Property

All intellectual property rights related to Kuhnic, including but not limited to:

  • Our logo and trademarks
  • Software and source code
  • Website content and design
  • Documentation and materials

are owned by Kuhnic (a division of Transputec Ltd). You agree not to use, reproduce, modify, or distribute our intellectual property without our prior written consent.

7. Payment Terms

Payment terms are determined by the specific service agreement or pricing plan you have selected. All fees are non-refundable unless otherwise specified in your service agreement.

8. Termination

By You: You may terminate your use of Kuhnic at any time by providing us with written notice. The terms of the termination will be determined by the pricing plan or service agreement you signed up with.

By Us: We reserve the right to terminate or suspend your access to our service at any time, without notice, if we determine that you have:

  • Violated these terms of service
  • Engaged in fraudulent or illegal activity
  • Failed to pay applicable fees
  • Used the service in a manner that could harm Kuhnic or other users

9. Modifications to Terms

We reserve the right to modify these terms of service at any time. We will notify users of any material changes by posting the updated terms on our website. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

10. Governing Law

These terms of service shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect.

12. Contact Us

By using Kuhnic, you agree to be bound by these terms of service. If you have any questions or concerns, please contact us: